We are here to help
At Citi, it is important to us that all our clients have the same experience and fair treatment irrespective of
their needs and abilities.
We understand that many of us will experience financial or personal
difficulties at some point in our lives and we would like to help where we can.
You may find the information below useful in understanding the kind of circumstances that we believe may result in you needing additional assistance and the support options available.
If you want to further discuss the support options available at Citi, please contact us.
Health
Illness, injury or disability can impact people in many ways, some of which may make it more difficult to manage your finances.
We believe that being financially prepared, can help minimise the negative financial impacts that can be caused during times of illness or injury.
Accessibility support
Below you can find details of accessibility support which we already have in place. We would be happy to discuss any additional support you feel you may need.
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Life events
We are all likely to experience times in our lives where our circumstances are more difficult to deal with and we may need extra help.
There may be many events that result in financial stresses but we are aware that bereavement, relationship breakdown, income loss, domestic abuse (including economic control) and caring responsibilities are particularly challenging.
Please let us know if you think you would benefit from additional support as a result of a life event.
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Resilience
Everyone experiences life differently and some people may find it easier to cope with day-to-day challenges than others.
It can be particularly difficult to manage your finances if you have limited savings and/or are struggling with debt, similarly regular payments may be challenging for those with uneven income payments or who have an income that is currently lower than their outgoings.
If you think we could provide support to help you through a difficult time, please contact us.
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Confidence
Your life experience may have led to lower levels of confidence when dealing with your finances.
For some people, this may be the result of learning difficulties but for others it may simply be because you are new to managing your finances and have yet to develop the skills that would make this easier.
If we can help with providing any additional support or guidance that you might find useful, please do not hesitate to let us know.
