› Citi Online Sign On
Citi

Getting started

Managing your account

Important Information
Getting started
MANAGING YOUR ACCOUNT
Important Information

Managing your Account

  • Different ways to manage your account
  • Client Services
  • Payments, transfers and cheques
  • Citi Products and Services
  • Maintaining your account

Maintaining your account

Home > Managing your Account > Maintaining your account
  • Security
  • Resolving complaints
  • Cancelling your account

We’re committed to keeping you and your money safe from fraud and other dangers. To help us do this, there are a few simple steps you can take.

  • Please let us know as soon as you change your name, address, phone number or email address
  • Never share or write down your card PIN, Citi Online User Name or Password – especially on your card or near your computer
  • Keep a close eye on your account and let us know if you spot any odd transactions. Tell us immediately if you suspect or discover that your card has been lost or stolen, or if someone else might be in possession of your PIN
  • Register for Citi Online and sign on regularly to view transactions, check up to 24 months of your e-Statements at any time and manage your free personalised Citi Alerts. Beware of anyone requesting your Citi Online sign in details. Citi will never ask you for your card PIN.

FIND OUT MORE

A woman petting her cat and drinking coffee while working

If you contact us with a complaint, we’ll do our best to resolve it as quickly as possible. To achieve this, we will:

  • Acknowledge your complaint in writing and assign a dedicated complaints handler as your contact in the matter. We’ll also give you an indication of how long it will take to resolve.
  • In the rare event that your complaint is not resolved within eight weeks, we will provide you with an explanation and put you in contact with the Financial Ombudsman Service.
A man and woman having a conversation

You can cancel your account at any time within 14 days of opening it, without incurring any charges. To do so,

  1. Please write to us at:
    Customer Service Team
    Citibank UK Limited
    PO Box 4012
    Swindon
    SN4 4JZ
  2. A secure message via Citi Online which is a quick and efficient way of contacting us about your account.
  3. Call Citi Phone on 0800 00 55 00
  4. Or please contact your Relationship Manager
A couple walking their dog

Citi

citigroup.com

Investment and insurance products are not insured by any governmental agencies, are not bank deposits, and are neither obligations of, nor guaranteed by, Citigroup, or any of its affiliates, unless otherwise stated. Investment Products are subject to investment risks, including possible loss of some or all of the principal amount invested. Past performance is not indicative of future results, investments can go down as well as up.

By using this website, registered in the United Kingdom, you agree to our Terms and Conditions and Privacy and cookies policy.

This website is not intended for distribution to, or use by any person in any country where such distribution or use would be subject to or contrary to local law or regulation.

Calls may be recorded or monitored for training and service quality purposes. Calls to 0800 numbers are free from a UK landline, mobile costs may vary.

Citibank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our firm’s Financial Services Register number is 805574. Citibank UK Limited is a company limited by shares registered in England and Wales with registered address at Citigroup Centre, Canada Square, Canary Wharf, London E14 5LB, Companies House Registration No. 11283101. © All rights reserved Citibank UK Limited 2023. CITI ®, CITI and Arc Design ® are registered service marks of Citigroup Inc. Calls may be monitored or recorded for training and service quality purposes.