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Further Information - Citi UK

Further Information



If you are still receiving Safeguarding Services only, please click here or if you are a Citi Staff client please click here.

If your account has now been closed and you still have money with us and you want to transfer this money, you will need complete the following steps;

  1. Download this Fund Transfer Instructions Form and complete the editable form. Alternatively, you can also print the form, fill it in by hand, scan and save it to your PC.
  2. Once you have the form completed email it to citiukconsumerinstructions@citi.com with the subject line ‘Reclaim <your First Name and Surname>’
  3. A staff member from Citi will call you, take you through security questions and review your account balance to arrange the funds transfer.
  4. Other than the transfer of funds instruction to a bank account in your name/joint account holders name and your current valid ID/passport, we may also ask you to provide additional information and/or documentation.

Please note that the transfer of funds request can be initiated by any of the joint account holders who will be taken through additional security questions.


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Citibank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our firm's Financial Services Register number 805574. Citibank UK Limited is a company limited by shares registered in England and Wales with registered address at Citigroup Centre, Canada Square, Canary Wharf, London E14 5LB, Companies House Registration No. 11283101. Citibank N.A., Jersey Branch is regulated by the Jersey Financial Services Commission. Citi International Personal Bank is registered in Jersey as a business name of Citibank N.A. The address of Citibank N.A., Jersey Branch is P.O. Box 104, 38 Esplanade, St Helier, Jersey JE4 8QB. Citibank N.A. is incorporated with limited liability in the USA. Head office: 399 Park Avenue, New York, NY 10043, USA.© All rights reserved Citibank UK Limited and Citibank N.A. (2024). CITI®, CITI and Arc Design® are registered service marks of Citigroup Inc. Calls may be monitored or recorded for training and service quality purposes.

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