Speak to an advisor or use our automated service, it’s your call.
Putting you in control of your money - that's what CitiPhone Banking is all about.
If you need to speak to someone, simply pick up the phone and contact us. Click here to view CitiPhone number and operating hours. At your request, we are available to help you with a range of services such as:
- Check account balances
- Send money within the UK and abroad
- Change your T-PIN via touch tone banking
Click here to view the Citiphone Helpline numbers and the new operating hours effective 15 May 2023.
Or you can use our CitiPhone automated banking service 24 hours a day, 365 days a year to hear your account balance or recent transactions, send money between your UK accounts of the same currency and change your t-PIN.
The Citi Security Team will still be available 24/7 days a week on 0800 096 68 00 (or +44 203 569 99 98 if calling from outside the UK) exclusively for:
- Reporting your Citi Debit Card as lost or stolen
- Reporting fraud and unauthorized transactions
- Reporting an unexpected card decline
- Reporting receipt of a suspicious alert
It's time to start using your t-Pin
By using your t-PIN (Telephone PIN) you can:
- Take full advantage of the telephone servicing available to you.
- Send money to anyone, anywhere in the world.
- Avoid answering multiple security questions to verify your identity.
- Start servicing your account as soon as you are connected with an advisor.
You can change your t-PIN to something more memorable when calling CitiPhone and following the instructions in the self service menu.
If you don’t have your t-PIN to hand when calling CitiPhone, we can complete a security process with you, however without your t-PIN we may not be able to service all of your requirements. If you require a new t-PIN, this can be set up by calling CitiPhone or you can do it yourself through Citi Online.
