Reporting fraud?
If someone has authorised a transaction using your banking or personal details without you knowing, this is fraud, and you need to report it immediately.
Before reporting a transaction as fraud, check if it could be genuine. A payment you have made to a merchant may be trading under another name. There could be another cardholder on the account, or a free trial has expired.
If you are ever worried that your online or personal security details may have been compromised or if your Citi Debit Card has been lost or stolen, please contact Citi immediately (available 24 hours, 7 days a week)
Reporting a scam?
A scam is where you are tricked to sending funds to a fraudster, who is intentionally stealing from you without you realising. Fraudsters will scam you by pretending to be people and organisations such as your bank or other businesses, using phone calls, texts and emails that seem convincing.
If you have been a victim of fraud or scam, report immediately to us by calling 0800 00 55 00 and report to Action Police online or over the phone.
If you have received a fraudulent or suspicious email/text – forward to id@citi.com or ukfraud@citi.com
If you have received a phone call and have provided any personal details and have suspicions that it may be fraud, hang up immediately and call Citi Security Team.
If you have any concerns regarding security, please call
the Citi Security Team or CitiPhone on:
Please contact Citi Security Team immediately on:
If calling from outside the UK.
Contact CitiPhone on:
London Client: 0808 109 8888
if calling from outside the UK
+44 20 7500 1445
Reporting a suspicious Email and SMS text message:
If you receive a suspicious email, do not reply and please forward it to spoof@citi.com and delete the mail from your inbox.
If you receive a suspicious SMS text message, do not reply and please take a screenshot of the message and email it to spoof@citi.com and delete the message from your inbox.
You can also forward any suspicious SMS text messages you receive to 7726. This is a free of charge service available across all mobile network providers.
